If you need to make a new claim, track an existing claim, register a device or you need to re-select one of your bundle benefits, please call us so we can assist you.

Call us on: 0344 249 9981*

*Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime.

What do I do if I want to change by bundle?

You can change your bundle, within your bundle reselection period by calling 0344 2499981*.

What do I do if I want to request my Equifax code?

If you need to obtain your Equifax code to access your benefit, please email co-op.benefits@assurant.com, we will supply your code within 1 working day.

What do I do if I want to register my device?

You don't have to register your phone for cover before you make a claim, but it may help to simplify the process if you do.

You can register your phone by calling 0344 2499981*, this function will also be available online when the new website is live.

You will need to provide the mobile phone number, make, model and IMEI number of the handsets you are registering.

What do I do if I want to make a claim?

You can register your claim by calling 0344 2499981*, this function will also be available online when the new website is live.

What do I do if I have any questions on my cover?

You can call us on 0344 2499981*, if you have a question about your cover or review your Terms and Conditions.