Please refer to these terms and conditions if you purchased your 3Cover policy after 15th March 2010.

USB Modem Insurance, Mobile Phone Insurance and USB Modem & Laptop Insurance

Getting you mobile again.

3 has teamed up with Lifestyle Services Group Limited (LSG) to create 3Cover. So you can have the comfort of knowing your mobile phone or USB modem and/or laptop are protected against:

Loss (USB modem and mobile phone only, not available for laptop)
Theft
Accidental damage
Water or liquid damage
Electrical or mechanical breakdown

And as an added bonus your 3Cover policy also includes (for those policies purchased on, or after, 1st September 2009):

Increased cover for any accessories (up to a combined value of £300 per claim) that were lost (excludes laptops), stolen or damaged at the same time as your phone/USB modem/laptop

Need to know more about 3Cover?

The full Terms and Conditions can be found in the 3Cover Policy Booklet opposite.

If you purchased your 3Cover policy between 1st September 2009 and 14th March 2010 please refer to the following booklet
3Cover Policy Booklet

If you purchased your 3Cover policy before 1st September 2009, please refer to these booklets:
3Cover Mobile Phone Policy Booklet
3Cover USB Modem Policy Booklet
3Cover USB Modem & Laptop Policy Booklet

Please note, you can only purchase 3Cover directly from 3 within 30 days of taking out your contract. Claims for incidents which may occur prior to purchasing the insurance will not be valid.

Need to block your mobile phone or USB modem? Register a claim with LSG? Update your policy details? Contact 3?

Call 08456 743 333*

(9am - 6pm, Mon - Sat).
*Calls charged at local rate. For the purpose of barring your SIM card only with 3, lines are open 24 hours a day.

Making a claim

Here's what you need to do:

If you discover your mobile phone or USB modem has been lost or stolen, you must call 3 within 24 hours of discovery so that a block can be put on the SIM Card. This will stop anyone else from using it. For laptops, you will also need to contact 3 within 24 hours to let them know what’s happened.
Contact the Police within 24 hours of discovery to obtain a crime reference/loss property number. You'll only need to do this if your product has been lost (modems and mobiles only), stolen or damaged maliciously.
Register your claim with LSG within 48 hours of discovering the incident. They’ll take down all the details and let you know what will happen next. If you’re overseas you need to register your claim within the shorter of either 48 hours of returning to the UK or within 30 days of discovering the incident.
If you are claiming for a damaged or faulty mobile or USB modem, you can track the progress of your repair online. On this page you will need to enter your mobile number and Job ID, which will have been given to you when your claim was accepted. The Job ID can also be found on the letter in the pack you received from our repair centre.

Administered by: Lifestyle Services Group Limited, PO Box 395, Crewe, Cheshire, CW1 6WT

Registered Office: Osprey House, Ore Close, Lymedale Business Park, Newcastle Under Lyme, Staffordshire, ST5 9QD | Registered in England No. 5114385 Lifestyle Services Group Limited (FRN 315245) is authorised and regulated by the Financial Services Authority