Getting You Mobile Again.

Please refer to these Terms and Conditions if you purchased your Three Cover policy after 1st September 2011.

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USB Modem Insurance, Mobile Phone Insurance and USB Modem & Laptop Insurance

Getting you mobile again.

Three has teamed up with Lifestyle Services Group Limited (LSG) to create Three Cover so you can have the comfort of knowing your device is insured worldwide for:

  • Theft
  • Loss (excluding laptops)
  • Damage
  • Breakdown (including faults)

We can also cover accessories (up to a combined value of £300 per claim) that were lost (excluding laptops), stolen or damaged at the same time as your device.

Want to know more about Three Cover?

Full terms and conditions of our insurance can be found in our latest Policy Booklet.

If you purchased your Three Cover policy before 1st September 2011 different terms may apply. If you would like a copy of your terms and conditions please call us on 03456 743 333*

Interested in buying Three Cover?

You can purchase Three Cover directly from Three within 45 days of taking out your mobile phone and or data contract. To buy Three Cover, please call the number below.

Please note that claims for incidents which occur prior to purchasing the insurance cover will not be valid.

Getting In Touch

Need to block your mobile device? Register a claim with LSG? Update your policy details? Contact Three?

Call 03456 743 333*

(9am - 6pm, Mon - Sat).
*Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/ Customer Services purposes and/or the prevention or detection of crime.

Making a claim

Here's what you need to do:

  1. If you discover your mobile phone, tablet or USB modem has been lost or stolen, you must call Three as soon as possible after discovery so that a block can be put on the SIM Card. This will stop anyone else from using it. For laptops, you will also need to contact Three to let them know what’s happened.

  2. Contact the Police as soon as possible after discovery to obtain a crime reference/loss property number. You'll only need to do this if your product has been lost (not applicable to laptops) or stolen.

  3. Register your claim with LSG within 28 days of discovering the incident. They’ll take down all the details and let you know what will happen next.
Lifestyle Services Group

Customer Correspondence Address: Lifestyle Services Group Limited, PO Box 98, Blyth, NE24 9DL

Registered Office: Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme, Staffordshire, ST5 9QD. Registered in England No. 5114385.
Administered by Lifestyle Services Group Limited which is authorised and regulated by the Financial Conduct Authority, Financial Services Register No. 315245.