The way you manage your benefits online has changed

Your account benefits all in one place

The way you access your Lloyds TSB Added Value Account benefits online has changed.

Instead of visiting this website to manage the Mobile Phone Insurance and Save What Matters™ benefits which may come with your account, you can now do so from one easy-to-manage place – Lloyds TSB Internet Banking. Once securely logged on to Lloyds TSB Internet Banking, you’ll no longer need to use separate sign in details to access details about the Mobile Phone Insurance benefit.

If your account comes with this, access to the Save What Matters benefit will also be provided through Lloyds TSB Internet Banking, however, you’ll still need to sign in to that provider’s website using separate sign in details for now.

You will need to be registered for Lloyds TSB Internet Banking to use this feature and access your benefits online, because direct access to this website has closed. All of your existing information is still securely held, the only thing we are changing is how you access it.

If you are not already registered for Lloyds TSB Internet Banking it is important that you register so that you can continue to manage your Added Value Account benefits online. Go to lloydstsb.com/manageyourbenefits for more information

You can also manage your AVA benefits by calling Membership Services:

Silver customers: 08456 03 18 39
Platinum customers: 08458 50 53 00
Select customers: 08457 16 11 16

Gold customers: 08458 50 50 56
Premier customers: 08456 04 04 40

Q&A

Q: Why am I seeing this message?
A: Direct access to this website has closed. To continue to manage your benefits online, you’ll need to be registered for Lloyds TSB Internet Banking
Q: How will I manage my benefits if I am not registered for Lloyds TSB Internet Banking?
A: Registering for Lloyds TSB Internet Banking is quick and easy and only takes a few minutes, but you can also call Membership Services to manage all your benefits except for Save What Matters which is an online only service.
Q: What has happened to the information I have previously registered online?
A: Don’t worry, all of your information is still securely held, it’s just how you access it that has changed.

Calls will be monitored and recorded. The telephone line relating to the Mobile Phone Insurance option in Membership Services is open Mon – Fri 8am – 8pm, Weekends 9am – 6pm. Save What Matters is a trademark of Lloyds TSB Bank plc. Insert Registered office details.